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Forum Discussion
Cannot connect to the internet with Orbi RBK50v2
Trying to connect to the internet, using our Vodafone (NZ) router, Orbi is all on and good to go but cannot connect to internet. It can't be that hard! I have tried manually entering all the IP info...
What is the type and model of the Vodafone router please?
ekhalil wrote:What is the type and model of the Vodafone router please?
Hi It is a Vodafone Technicolor TC4400VDF modum and the router is Vodafone Ultra Hub PTC 295/17/002. Well that are the details I can see. Thanks.
jaysam wrote:Hi It is a Vodafone Technicolor TC4400VDF modum and the router is Vodafone Ultra Hub PTC 295/17/002. Well that are the details I can see. Thanks.
Both those devices look to be routers which makes multiple routers in your network and could be the cause of the issues you’re experiencing.
- Please start by completely removing the Vodafone Ultra Hub PTC 295/17/002, and connecting Orbi directly to the Technicolor DOCSIS router. Please test with this configuration.
- Do you have access to the Technicolor router? You might also need to bridge it if it’s also a router. I see that it has two LAN ports and provides DHCP.