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Forum Discussion
Cannot connect to this network
My desktop will not connect reliably to my orbi mesh. When I do get a connection it will drop many times a day - often maddeningly in the midst of important work. But my laptop, sitting on the very...
What Orbi model system do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
How is the system set up? Basic and Advanced Wireless settings?
What devices do you have connected? Brand and model?
Do ethernet connected device work?
Orbi rbr10
I dont think the square footage of the house if relevant. I have already told that the laptop sitting 12 inches away from the desktop has no connection issues.This is a generic unresponsive answer. Read the post please.
Ridiculous that I cannot get a direct answer to a simple question here!!!
StanDenman wrote:
Ridiculous that I cannot get a direct answer to a simple question here!!!
I agree that questions about square feet are a bit off topic – they annoy me too, like equally useless advice on the best cables to use – but there were several other questions that you failed to address that may well be behind the problems you see.
Unfortunately, we don't know what you have at your end. just two anonymous computers connected in some way to your router.
Only when you provide some details can any9one begin to guess what might be going on. Let's start with the boilerplate questions that are behind many of the issue that crop up here.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.I can think of other possible issues, but I wouldn't want to tax your patience any further.
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
If you aren't prepared to deal with reasonable questions, most of which are known to be relevant from past experience, you are on your own.
