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Forum Discussion

CB357's avatar
CB357
Guide
Nov 08, 2018
Solved

Cannot Download from iOS App Store

I recently setup my Orbi system and it works fine and downloads files, videos etc just fine from various sites and apps etc but won’t download updated or new apps from the iOS App Store ? Really fr...
Troubleshooting
  • CB357's avatar
    CB357
    Nov 12, 2018

    After a bit of digging, I found this in NetGear’s YouTube channel which explained the process for my situation (combined modem/router)

     

    https://m.youtube.com/watch?v=H7LOcJ8GdDo

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 09, 2018

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

What device are you using with the app store? 

  • CB357's avatar
    CB357
    Guide
    Nov 09, 2018

    Firmware version is 2.2.1.210

     

    Modem is a NetGear Nighthawk X4S D7800 and using my iPhone XS to connect to the App Store

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 09, 2018

      Your ISP modem has a built in router I believe. Is the modem in modem mode or router mode? 

       

      • CB357's avatar
        CB357
        Guide
        Nov 09, 2018

        Yes it does have an inbuilt router and transmitting on 2.4 GHz and 5GHz channels so but cannot see where select either modem or router mode other than disabling the wireless channels ?