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Forum Discussion
Cannot factory reset, and username/password not recognized
A week ago I installed Orbi Router with one satellite. Everything worked fine except that I was unableto log in to the router 192.168.1.1 as I had wrong user or password error message, even though m...
Philhf wrote:
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I then tried factory reset by holding paperclip on reset button for more that 10 secs untilit turned amber. In spite of that all the settings remail and I still cannot log in using my password or the factory default..................
Are you sure that you did this factory rest procedure on the Router (the unit with blue top) and not the satellite? If you factory rest a router it should loose all configuration and you will need to go through the initial setup from scratch.
Thanks for the suggestion. I will try connecting with ethernet cable and repeat the procedure when I get back home.
I still do not understand why my password was not recognized as I had it in Last Pass and had used it to login to the router twice since I set it up. Nor do I understand why (on trying to reset my pw) I am asked for the name of the first Netgear product I may have bought. I would not have chosen that as a security question. Maybe I have been hacked?
Philhf wrote:
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I still do not understand why my password was not recognized as I had it in Last Pass and had used it to login to the router twice since I set it up. Nor do I understand why (on trying to reset my pw) I am asked for the name of the first Netgear product I may have bought. I would not have chosen that as a security question. Maybe I have been hacked?
You were not hacked, don't worry. The password reset procedure does not proprly work in the current software, many other people have reported the same issue with password reset. Hopefully this will be fixed soon in the coming software.