NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cannot factory reset Orbi RBS50 to update firmware because of automatic re-config
Hi, I am updating my Orbi system from 2.7.3.22 to the lastest firmware version 2.7.4.24. The automatic update didn't work. I was able to update the router but the satellites are returning an erro...
I am not sure why, but after the last attempt to reset the satellite, it worked and I was able to update the firmware.
That also means, I cannot reproduce the error message.
Thank you for your help!
What satellites are you using? RBS50
Are they V1 or v2? V2
What firmware version is on them? 2.7.3.22
Are you manually updating or automatically? automatic update didn't work, so I am trying to do it manual
Have you tried logging into the satellites themselves and updating through their gui and not through the routers? yes, doesn't work, the RBS returns an error message that I got the wrong file
Are you extracting the file prior to uploading them?
Do you have a screen snip showing what error its giving you?
I am not sure why, but after the last attempt to reset the satellite, it worked and I was able to update the firmware.
That also means, I cannot reproduce the error message.
Thank you for your help!
either way, glad you got it fixed!
You might mark it solved since its fixed so others aren't trying to help fix it still 🙂