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Forum Discussion

bmng's avatar
bmng
Aspirant
Dec 16, 2019

Cannot get Orbi RBK14 router to recognize ARRIS modem SB8200 DOCSIS 3.1

Orbi router worked well with an Arris DOCSIS 3.0 modem, but when I changed to a new Arris DOCSIS 3.1 modem, model SB8200, I cannot get the Orbi router to connect to the modem and internet.  I have tr...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 16, 2019

Did you POWER OFF the ISP modem and RBR for 30 seconds, then power ON the modem and let it sync, then power ON the RBR and walk thru the setup wizard with a wired PC? 

  • bmng's avatar
    bmng
    Aspirant
    Dec 16, 2019

    Yes on the powerup procedures, but I did the setup wizard via my cell phone app.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 16, 2019

      Can you use a wired or wireless PC or laptop and connect to the RBRs web page there to walk thru the setup wizard? 

       

      Did the phone app give any indication that the RBR was not connected to the modem? 

       

      • bmng's avatar
        bmng
        Aspirant
        Dec 16, 2019

        The phone app just lists the internet connection as "offline."