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sandman512's avatar
sandman512
Apprentice
May 03, 2020
Solved

Cannot log into orbi login via http://www.orbilogin.com/index.htm

SO, I am trying to log into my ORBI system via http://www.orbilogin.com/index.htm. After entering my credentials, it says Please wait a moment and hangs up there.  Any thoughts?  Thanks.
  • sandman512's avatar
    sandman512
    May 04, 2020

    UPDATE:  So, just turned the ROUTER off/on and was able to succesfully log in.  Thank you.

michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 03, 2020
sandman512 wrote:

SO, I am trying to log into my ORBI system via http://www.orbilogin.com/index.htm.

 

 

How? With a browser and wired to the network?

 

It might help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

If your Orbi is in AP mode, http://www.orbilogin.com/ may not work.

 

 

sandman512's avatar
sandman512
Apprentice
May 03, 2020

My apologies on the lack of info.  So, attempting to log in via my MBP using Chrome.  FWIW, I have had ZERO issues in the the past logging in.  I just cleared the CACHE and still cannot log in.  Now, I opened up SAFARI and was ABLE to log in, no problem.  My service is optimum and the modem is connected directly  to my RBR50 and  the satellites are wired.  Thank you.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 03, 2020

    I am probably the only one on the forum who does not know which of the 261 definitions of "MBP" is intended.  "FWIW" I get.

    • sandman512's avatar
      sandman512
      Apprentice
      May 03, 2020

      Sorry.  MBP=MacBook Pro.

       

      On a side note, just cleared everything up on the MBP and still cannot log in.  This time I got a Internal Service Error Code 500.  Also, just tried Safari and couldn't log in.  Strange.  

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        May 03, 2020
        sandman512 wrote:

        Sorry.  MBP=MacBook Pro.

        Thanks.  Displaying ignorance is my principal contribution to the forum.

         

        My practice is to connect to the Orbi using its IP address whenever possible.  (Fewer characters to type.)

        If the Orbi is in the default "router" mode, then it should be (a) the Gateway IP, and (b) the DNS IP for your MBP.

        For example, my Orbi is 192.168.1.1, which is also the Gateway and DNS IP for every device connected to the Orbi.