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Retired_Member's avatar
Retired_Member
Dec 26, 2024

Cannot obtain ip address from ORBI

hello

 

I have an ORBI RBR50 + satellite and a TP link extender. The TP link extender merely extends the range of the RBR50 and has a few things connected to it. I have alot of devices connected to the RBR50, all using DHCP and obtain an IP address fine. Internet works fine.

 

Recently connecting my surface laptop has been giving me problems. If I connect with DHCP, and do an ipconfig /renew, I get an IP from the ORBI but then a few seconds later the ip disappears. If I set a static IP with the laptop, everything works fine. However when I login again, I get a 169 address instead of my static IP. If I change the static IP, everything works fine again.

 

If I connect the surface laptop to the TP link extender, everything works fine, static and DHCP. 

 

Does anyone know what the problem might be? The laptop used to connect fine to the ORBI.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 26, 2024

    Turn OFF the TPLink extender.

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

    What is the size of your home? Sq Ft?
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

     

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?  

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.


    Has a factory reset and setup from scratch been performed since last FW update?