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Forum Discussion
Cannot update device names/types
My system consists of 1 RBR50 and two RBS50 satellites running in AP mode behind a router with DHCP server. Ever since I performed the firmware update to 2.3.5.30 (although I'm not 100% sure if it's...
What browser are you using? Try IE11 or FireFox or Opera to change the configuration.
Has a factory reset and setup from scratch been performed then try to change the devices configuration using a web browser?
Yes, correct. I had a reset but the newest firmware is still on. Not sure whether the reset was down to factory settings and then reinstalled the firmware or whether the system just kept the same firmware and just reset the basic settings. Anyhow that's when it started. Anything that's still in cache and kept by the satellites, maybe? I'm using the web interface with Chrome. Also tried with IE. Same result. It's not all of the entries though. Some changed after I entered data 10 times. Others only chance the name and the rest states the same... looks like an internal database issue?
Doing a factory reset only resets the configurat of the RBR and RBS back to factory defaults. Does not change actual FW versions to something else.
Possible a FW and data base issue. Something you might contact NG support about and see if they can help or at least let them know there is a problem here.
One thing to try, i would manually download the FW file for the RBR and usnig a wired PC, load the FW file, factory reset. Setup from scratch. Turn OFF ALL devices accept for the PC. Turn on 1 device and see if the RBR sees the device and see if you can edit the devices info. I would also do a IP address reservation on this device as well, save and apply. Turn the next device. Can you still edit device names?
- Thanks for the help. Not a big issue of course. I won't do another firmware upgrade just for that. Takes too much time to get the Orbi system running again. The satellite connect process is tedious as well. I can still change the name, just not the type/model field before and the icon/type field behind the name. Not via the web browser and also not via the phone app. Icons simply go back to the default after 10 seconds. As I said: not a big deal, just annoying. Perhaps this disappears with the next update...
jtcommunity wrote:
Thanks for the help. Not a big issue of course. I won't do another firmware upgrade just for that.Great advice. I hope all goes well.:smileyhappy: