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Forum Discussion
Zellio
Apr 17, 2019Aspirant
Cannot update RBK50 or either RBS50 to anything beyond v1.2.0.6
What can I do here to fix this? I keep getting 'This firmware file is incorrect' errors when I try to update
michaelkenward
Apr 17, 2019Guru
It isn't clear to me if you have tried an intermediate version.
Sometimes the leap is too big to go to the newest.
plemans
Apr 17, 2019Guru
like michaelkenward stated, sometimes you have to install an intermediate step. some of the firmware change allowed larger firmware version to be loaded and need to be installed first. You shouldn't have to load all the versions but occasionally it'll require a small step in firmware first.
How are you attempting to update? manually or using the auto update feature? Make sure when you're making these steps to update your satellite's first and then the main router.
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite