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09TheMobLordXx's avatar
09TheMobLordXx
Aspirant
Jan 17, 2022

Can't access 192.168.1.1

So a few months ago I used to be able to go to http://192.168.1.1 and port forward and manage some stuff. Recently it just "This site cannot be reached" and I can't access the website, I have checked...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jan 17, 2022

Thanks for including the image.  What browser is this?  Does the "Details" box bring up anything useful?

 

I would open a DOS Window (or the equivalent in Linux and Mac) and try to 'ping' the Orbi.

The gateway is showing as 192.168.1.1, correct?

09TheMobLordXx's avatar
09TheMobLordXx
Aspirant
Jan 17, 2022

So I am currently using Chrome as my browser. Also when I open details it just shows some useless suggestions i've already tried like "check your internet connection" and stuff. Also I don't know what a DOS window is but I can ping it by going into my cmd and doing the cmd 'ping 192.168.1.1'. So I just did it and this is what it gave me.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 17, 2022

    Thanks.  Really old people remember this as a "DOS Window".  So the Orbi router is definitely present and alive.

     

    Can you try a different browser?

    How about trying the secure web portal:  https://192.168.1.1

    The browser will complain about it being "insecure" because the SSL certificate is "self-signed".  Just ignore the warning.

     

    You are probably aware that the "last resort" is to do a Factory Reset and reconfigure the router from scratch.  (I absolutely hate doing this. It takes me over two hours to make all the configuration settings on my router.)

    • 09TheMobLordXx's avatar
      09TheMobLordXx
      Aspirant
      Jan 17, 2022

      So I did everything you said and unfortunatly it doesn't work, I guess we'll have to factory reset it. I'll wait for more answers tho before I do so if anybody else can help me that'd be nice

      • Mikey94025's avatar
        Mikey94025
        Hero
        Jan 17, 2022
        09TheMobLordXx wrote:

        So I did everything you said and unfortunatly it doesn't work, I guess we'll have to factory reset it. I'll wait for more answers tho before I do so if anybody else can help me that'd be nice

        And after restarting the Orbi, you still can't get to http://192.168.1.1?  You've said you already tried different devices but to be complete and to ensure your browser is just not prompting you for the admin/password, try using a different browser and go to http://192.168.1.1.