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Forum Discussion
Can't access internet through wifi
Moved hardware to new home, now can't access internet. Orbi and Arris modems were disconnected for several months during the move. Hardware: Arris SB6183 modem, Mediacom provider. Internet connectio...
Furry,
Interesting. Let me make sure I understand. I only have one ethernet 'in' port on my PC (Windows). I should take the switch end of this cable and plug it into the RBR50, I assume, into the yellow ethernet port. (Which is now connected to my switch).
The Surfboard modem only has one ethernet out port and it is connected to the switch which powers all my gear, AV, streaming box, NAS, etc.
Or, should I leave the ethernet cord connected from the switch in the yellow slot and plug the PC into one of the other RBR50 router ethernet ports?
Greatly appreciate the help!
Scarbar
Scarbar wrote:
The Surfboard modem only has one ethernet out port and it is connected to the switch which powers all my gear, AV, streaming box, NAS, etc.
Switch between modem and router is wrong.
The router has to handle the traffic to those other devices. The modem can't do it unless it is a modem/router, but that adds another issue that we can come back to if you do have a modem/router. (Unlikely if it has a single Ethernet port.)
It goes like this:
internet > modem > router > switch > stuff
If there are spare ports on the router, you can use them as well as the switch.
I rewired the router as suggested, modem to router, router to switch, but that cut my PC off the WWW and still didn't allow the router to access the internet from the Orbi app in setup mode. Returned the wiring and regained www on the PC. Rebooting entire system also did not work.
Scarbar wrote:
I rewired the router as suggested, modem to router, router to switch, but that cut my PC off the WWW and still didn't allow the router to access the internet from the Orbi app in setup mode.
Is this PC wired to the router? Or wifi'd?
There has been a lot of "messing around" here. You can't just pull out plugs here and there and plug them back in where you think fit.
You started off with a wonky network that had little chance of working as expected. You now need to set up the network as it should be.
First establish that your modem is working as it should.
Then restart the network. Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
You may need to factory reset the router yet again before you do this, to get it to forget any settings it picked up .
earlierThis is a lot like the instructions that FURRYe38 offered. The important bit is to do things in the correct order. No shortcuts.
FURRYe38 did ask "What is the mfr and model# of this switch."
It could be important.