Forum Discussion

Follower

Mar 21, 2018

Can't Connect Amazon Echo or Echo Dot To New Orbi Wifi..Help!

So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's...

Troubleshooting

drtrotter74

Tutor

May 01, 2018

I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.

Thanks,

Dave

FURRYe38

Guru - Experienced User

May 01, 2018

What security mode are you using?

What channels are you using?

Any other wifi neighbors near by? If so, how many?

Try disabling Beamforming, MIMO, Daisy Chain and Fast Roaming if seen and see if this helps any.

Try setting a manual channel 1, 6 or 11 on 2.4Ghz.

drtrotter74 wrote:

I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.

Thanks,

Dave