Can't connect my device

Try setting manual channel on 2.4ghz to 1, 6 or 11. 

Try this:

Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
https://community.netgear.com/t5/Orbi/Orbi-RBR40-RBS40-V2-1-4-16-mesh-network-drops-connection-to/m-p/1601598/highlight/true#M35230
https://community.netgear.com/t5/Orbi/Have-to-keep-rebooting-my-RBR50/m-p/1658603/highlight/false#M44420
Change the CTR/RTS threshold values for both 2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.

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ME23 wrote:

I have an air filter that is app controlled via my Android phone and it will NOT connect to my Orbi RBR40. I haven't had problems with any other device and I was able to connet to the air filter when I went to another location and used their network. However, the air filter is network-specific so I couldn't just connect it to the app then come home and use it unfortunately. I have to figure out why it won't connect to my home network.

 

I tried turning off security and connecting that way but it still didn't work.

 

One point to note is that the Orbi app isn't working any more. I have version 2.2.8.490. The app opens but stalls on the splash screen. I've uninstalled/reinstalled and was able to open the app once, but now it's not working again. Not sure if these 2 issues are related but thought I'd mention it. 

 

My phone is a Samsung Galaxy S7 and Verison just pushed 2 updates in the last couple weeks.  I did go by my Verison store and they confirmed that the updates installed successfully. 

 

At this point since I was able to successfully connect to the air filter on another network I can rule out the filter and my phone as the problem. It appears to be something about the router but I have no idea what....Any suggestions welcome.

 

I'm NOT network savvy so please give any suggestions in very simple terms. Thank you!

 

 

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