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Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. T...
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQIf you can find the model # of the ISP modem, would be helpful.
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached (RBS40 & a RBS50), 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQIf you can find the model # of the ISP modem, would be helpful.
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
- > Press the back reset button for 15 seconds then release.
Which back reset button am I pressing?
rayterry wrote:
> Press the back reset button for 15 seconds then release.
Which back reset button am I pressing?There is a tiny hole with "Reset" next to it. Unbend a paperclip and stick one end into the hole until you feel a "click". I do not know why it is called a "button" when it is obviously a "hole."
(Actually, Yes I know there is a tiny button inside the hole, but it still seems strange.)
> The Xfinity cable modem is in bridge mode. [...]
You know that how, exactly? Point a web browser at "192.168.100.1",
and see what it says for itself? How did you determine that the problem
is with the router, and not with the modem?What's the WAN/Internet IP address of the RBR40? On its management
web site: ADVANCED > ADVANCED Home : Internet Port : Internet IP Address
rayterry wrote:
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached (RBS40 & a RBS50), 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
It is maddening when companies remove the product label from devices. There are generally clues to help decipher the ISP device:
- If the modem has only one ethernet port on the back, it is almost certainly "only a modem" which has only one mode (what we call "bridge" or "passthrough").
- If the modem has four ethernet ports on the back, it is almost certainly a combination modem/router (and maybe even also WiFi).
That makes discovering the mode more difficult. Basically the key is to look at the Orbi public IP address.
If the address is in one of the private IP spaces, the modem is almost certainly in router mode.
(https://en.wikipedia.org/wiki/Private_network )
If the Orbi's IP address is not a private IP address, then the modem has passed the assigned public IP address on to the Orbi.
> [...] the key is to look at the Orbi public IP address. [...]
No, the key is to look at the Orbi _WAN/Internet_ IP address, and
_determine_ whether or not it's a "public IP address". Which can be
done by plugging it into the form at: https://whois.arin.net/> If the Orbi's [WAN/Internet] IP address is not a private IP address,
> [...]... then the "modem" really "is in bridge mode". If it's a private
address, then the "modem" is still a modem+router (not in "bridge"
mode.)This is my Xfinity cable modem;
PN = CGM4331COM
https://www.xfinity.com/support/articles/broadband-gateways-userguides?view=app
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
> You know that how, exactly? Point a web browser at "192.168.100.1",and see what it says for itself?
> How did you determine that the problem is with the router, and not with the modem?
Xfinity has an app that is used for configing the cable modem. Upon using it I'm told, essentially, you can't do anything because your modem is in bridge mode.
Re 192.168.100.1, I have my addresses starting with 10.0.x.x. I have a lot of nailed IPs for cameras, but my router config backup from Feb has saved me from redoing all that.
Internet IP addr = 73.158.204.104
Please don't post the WAN ip address in public forums. Considered a security risk.
Is that Internet IP address seen on the RBR internet status page on the RBR? Or elsewhere?
rayterry wrote:
Xfinity has an app that is used for configing the cable modem. Upon using it I'm told, essentially, you can't do anything because your modem is in bridge mode.
Re 192.168.100.1, I have my addresses starting with 10.0.x.x. I have a lot of nailed IPs for cameras, but my router config backup from Feb has saved me from redoing all that.
Internet IP addr =
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
The discussion sort of got stuck on the IP address, which has been established to be a public IP address, so the Xfinity box is in bridge mode.
Does the problem mentioned above still persist?
For all devices connected to the Orbi, or just some?
