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Forum Discussion
rayterry
Aug 10, 2021Apprentice
Can't connect to internet perhaps because 0.0.0.0 doesn't seem like the right IP Addr
I'm stuck. Config on the Orbi got blown away so I reset back to factory settings, but I cannot connect to the internet. As seen in the attached pic the INTERNET PORT IP Address shows as 0.0.0.0. T...
- Aug 10, 2021
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQIf you can find the model # of the ISP modem, would be helpful.
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
FURRYe38
Aug 10, 2021Guru - Experienced User
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ
If you can find the model # of the ISP modem, would be helpful.
rayterry wrote:
Thanks to all for reading. Powering off the cable modem and Obri router for 1 min got things quite a bit further. Thanks! At least Orbi thinks I'm connected to the internet and I was able to connect and use things as usual... for about 5 or 7 mins. Then things slowed down and stopped. Orbilogin still shows Internet Status "GOOD", but trying to bring up a webpage stalls with cannot connect to internet. ??? Strange that things worked for a bit and then stopped.
I'm using an Orbi RBR40, on v2.7.3.22, 2 satellites attached, 27 devices
The Xfinity cable modem is in bridge mode. Not sure of the model, etc as I'm not finding any such info on the modem. It is only a couple months new from Xfinity/Comcast. I've rebooted the Orbi many times and same with the cable modem and the iMac I'm typing on now.
Any ideas what to try now to finish this off?
Thx!!!!!!
rayterry
Aug 11, 2021Apprentice
> Press the back reset button for 15 seconds then release.
Which back reset button am I pressing?
Which back reset button am I pressing?
- CrimpOnAug 11, 2021Guru - Experienced User
rayterry wrote:
> Press the back reset button for 15 seconds then release.
Which back reset button am I pressing?There is a tiny hole with "Reset" next to it. Unbend a paperclip and stick one end into the hole until you feel a "click". I do not know why it is called a "button" when it is obviously a "hole."
(Actually, Yes I know there is a tiny button inside the hole, but it still seems strange.)
- rayterryAug 11, 2021Apprentice
It's alive! Still can only config in one of two sats, but at least I'm on the air again. Off to bed...
Thx to all!
- rayterryAug 11, 2021Apprentice
2 sats (out of 2) working. 100% done w/this adventure.
- antinodeAug 11, 2021Guru
> [...] Yes I know there is a tiny button inside the hole, but it still
> seems strange.)Not to everyone. Do you press on "the hole", or on the button behind
the hole in the panel? What "seems strange" to me is that this would
seem strange to anyone.