NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't connect to Orbi RBR20 after temporarily enabling IPv6
I was changing some settings in my router while trying to troubleshoot a Netflix error, and after turning on Ipv6 via Auto Detect mode, my TV would no longer connect to the router altogether. My other devices were still connected at that time. I tried reverting back to IPv4, but this did not fix the issue. I then tried performing a reset on my router, and now NONE of my devices are able to connect to the router. I see the wifi name appear but it will not connect. I cannot access the router settings anymore because the wifi network is inaccessible. I am going to go out and purchase an ethernet adapter tomorrow to try and connect my laptop directly, but in the meantime would like to see if anyone can help point me in the right direction of how to fix this. After reading through some forums I am wondering if it is some issue with the MAC address but I honestly don't know a whole lot about this and am lost as to what to do.
1 Reply
Enabling IPv6 does not affect IPv4. It simply adds a capability.
When an Orbi router is Factory Reset (using the tiny 'Reset' hole on the back near the power cord), the WiFi credentials are reset to what is printed on the label (bottom of the case). During setup, customers often change either the WiFi 'name' (SSID) or the password. This information is erased by a Factory Reset.
p.s. An Ethernet adapter is a very useful thing to have. I use them all the time.
