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Forum Discussion
Can't Connect To Orbi Router
I just set up an Orbi Router and Satellite - Everything went smoothly and I tested a number of devices including the one I am writing this on. Then I switched from my Orbi app on my tablet to my phon...
Are you sure you were talking to netgear support? You can't just google the number and contact them. You have to go through the mynetgear at the top, register an account and then the product. Then you go through that to get support.
There's been a few scam numbers online and I just want to make sure you were going through genuine support and not one of the scams.
Did you try any other laptops/pc's?
Does it work if you try to log into the router via your phone browser (not the app)?
Thanks for the reply. Yes - I totally wasn't talking to Netgear. Very sloppy of me; embarassing really. I was talking to these yahoos: "https://orbilogincom.com". Apparently a Total scam.
Fortunately all I did was annoy them by telling them their statements were "ridiculous" and didn't make sense. Funny when I go to the site from my history, today, its says: "Looks like you're not connected to your Orbi's WIFI network" although, of course, I am.
All good - I sorted out the connectivity. The admin page still doesn't like my Macbook Pro but thats probably due to a conflict with Symantec Endpoint Protection. The Armour security also tells me that there is an offending CVE on my Macbook Pro but won't identify it. I've scanned it up and down and it is to the best of my knowledge and ability: clean.
More to the point, I am able to connect to the admin page through the other machines, both Mac and PC, in my house.
Love the Orbi - I had a Ubiquiti UAP AC-P in here before and the Orbi kicks it around the block for signal and, surprisingly, throughput.
Thanks again.
Glad to hear you've got it figured out and that it wasn't netgear support being wankers. Hope it stays working great for you!