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LaurentPi's avatar
LaurentPi
Aspirant
Nov 05, 2023

Can't connect Ultraloq U-Bolt Pro Wifi to Orbi RBR40

Hi. I have a new smart lock, the Ultraloq U-Bolt Pro Wifi. Not so smart after all. I can't connect it to my Orbi RBR40 wifi.

I know Ultraloq says it only works with 2.4GHz network, but since the RBR40 is tri-band, it should not be a problem (I never had any issue connecting my other devices, most of them claiming the same connection limitation). So when I couldn't connect initially, I turned off all my RBS, and disabled the 5GHz SSID broadcast. At that point, the only network there is should be the 2.4GHz. I turned off my phone, remove the lock batteries, then plug everything back again, to make sure my phone was connecting to the 2.4GHz channel. Unfortunately, even then, I can't connect the lock to the wifi. 

Has anybody had success connecting the Ultraloq U-Bolt to their Orbi dual- or tri-band network, and how did you do it?

Thanks for the help

Laurent

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Nov 05, 2023

    This door lock appears to be configured used a Bluetooth connection.  A little over 1:20 into the video, it describes entering the WiFi SSID and password into their app.  Is this where it fails to connect?

    https://support.u-tec.com/hc/en-us/categories/360002997492?product=U-Bolt-WiFi 

     

    The lock will need a good WiFi connection.  Just personally, I would not power off any of the Orbi WiFi components unless the router itself is very close to the door.

     

    I notice they offer an installation service.  Not cheap, but then every type of service is now ghastly expensive. (Called a plumber lately?)

    • LaurentPi's avatar
      LaurentPi
      Aspirant
      Nov 05, 2023

      Hi CrimpOn, and thank you for your reply.

      Yes, the failure happens once I enter my wifi SSID and the password. It's a failure to connect to the wifi.

      I understand your point about the wifi connection. I unplugged the satellites only after I failed to connect the lock, and  because I believe the satellites broadcast in 5GHz, and wanted to make sure that my phone was connected to the 2.4GHz network. I thought this could resolve the issue, since Ultraloq mentions the lock will not work with a 5GHz wifi. But that didn't work neither unfortunately. I have a lot of connected devices in my house, and this is the first time I can't connect one to my wifi, so not sure what to do.

      I'll call their Helpdesk tomorrow to see if they can help.