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PBS066's avatar
PBS066
Follower
May 20, 2019

Can't find internet connection

Had an issue with FiOS recently and had to reset everything. After I did that the Orbi wouldn't work, so I reset it to factory settings (multiple times before it actually took). I've reached the end ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 20, 2019
PBS066 wrote:

Had an issue with FiOS recently and had to reset everything. After I did that the Orbi wouldn't work, so I reset it to factory settings (multiple times before it actually took). I've reached the end of the set-up on the app, but the app is giving me a red 'X' for "Checking internet connection. It can't seem to find the Orbi on the app, however, we have wifi through FiOS that we can use. Any help is appreciated.

So, FIOS was reset and then the Orbi no longer worked.  Must be a problem with the Orbi.  Does FIOS allow the customer to see what devices are connected?  (Sorry, I don't have FIOS.)  Is "resetting" FIOS totally mechanical, i.e. hold "reset" until the box restarts, or pull and restore power and that's the end of it - no configuration or setup?