NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Lypny's avatar
Lypny
Tutor
Apr 12, 2021

Can't Install Firmware Update RBR850-V3.2.17.12_1.4.14 Using the Orbi App

Hello everyone, I've got an RBK852 AX6000 (system), and recently received an email saying that I should update the firmware using the Orbi app.    My current firmware version is V3.2.16.22_1.4.9 a...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 14, 2021

Please visit and post about this over in the Orbi AX forum:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.

Lypny wrote:

Hello everyone,

I've got an RBK852 AX6000 (system), and recently received an email saying that I should update the firmware using the Orbi app. 

 

My current firmware version is V3.2.16.22_1.4.9 and my understanding is that the new version is V3.2.17.12_1.4.14.

 

I've tried repeatedly to update using the Orbi app but always get the message, "No new firmware is available at this time." However, I found the new firmware on Orbi's website and downloaded manually, but I can't install it because MacBook no longer come with Ethernet ports! How can I install the new firmware.

 

Any advice would be much appreciated.

 

Regards,

 

Gregory