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Forum Discussion
Solved
Can't log in to netgear.com & GS108Tv3 since 7/9/19 ~9pm PST: "Something went wrong. Try again."
This started happening last night, and continuing to happen 12hrs+ later. Searching the COMMUNITY here for "Something went wrong. Try again." only resulted in one slightly useful thread that also was...
Here is a copy/paste of progression of relevant parts of the conversation I had with support:
1) "We reported this already to the IT Team since they are the one who handle the accounts. We are confirming as well if it was already fixed."
2) "None so far. I am still waiting from the IT Team feedback about this. Will let you know once I got an update."
3) " I got an update now. The reason for this is because our system before have migrated to new system now. So other accounts was migrated to the new system causing the issue. I do apologize for the inconvenience it brings to you. That was the update I got from them."
I just did a test and basically proved that it has nothing to do with my router RBR50 in router mode (latest firmware 2.3.1.60 connected to Xfinity modem without any Mfr insignia on it that is in Bridge mode with all its radios and SSIDs turned off, and all IGMP+Green stuff is turned off on the switch as reported above):
I took my iPhone, turned off wifi on it, went out on the street, nothing but AT&T signal, went to netgear.com in iPhone Chrome, clicked on the head icon in upper right of webpage, clicked on Sign In button at the bottom of the resulting popup, entered my username/pwd as it has been for weeks now, spelled all correctly for the umpteenth time since late last night, and got the same issue. In other words, this has nothing to do with my Orbi or managed switch. It is directly on accounts.netgear.com. And, I cannot find a forum for that. And, my email to support is falling on deaf ears.
Thanks for trying, though, my friend. I think your very last observation via cloudfront is the issue here.
Yes, that link works to show me my registered devices, just as SUPPORT and COMMUNITY logins work, by not going through the problematic accounts.netgear.com.
Tuna
And, just for kicks, tried the same test on iPhone/Safari and Windows/Edge (instead of Windows/Chrome as earlier): Same problem. So, this is essentially the accounts.netgear.com site issue, not related to routers, switches, operating systems, firmware versions, device types, browser versions.
Who will look at it, I wonder...
Tuna
Ya seems to be a site issue rather then anything else.
Contact NG support or send a PM to Blanca_OGood Luck.
Already had emailed NG support in the middle of the night, still no response, so I sent them an email again with a link to this thread. And also PM'd the moderator you suggested with details, but so far noone contacted me. :smileysad:
This is very disheartening. I am basically just a sitting duck waiting to make someone's priority list.
Tuna
And, last night, almost seemingly 24hrs later, the issue went away and I am now able to log in using my Netgear account. Either my emails/PMs helped without having been told anything as to what was wrong, or something happened previous night that put my account into a "24 hour jail," or there was something wrong with the accounts.netgear.com's handling of my netgear account during that time that either cleared up or got fixed. In any case, if someone had a finger in fixing this and is reading this: I am thankful!
Tuna
PS: And, as I was typing this post, I just received a case# from Netgear support for my emails yesterday, about 12hrs after it started working again, so it would seem it wasn't them.
