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Forum Discussion

encrawford's avatar
encrawford
Tutor
Jul 31, 2019

Can't move throughout my house without having to reconnect

I have an RBR40 and two satellite RBS20 units. I have great bandwidth throughout my entire three-story house as long as I don't switch locations. However if I walk from the basement to the third floo...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 31, 2019

Could you please provide more information about the configuration.

 

How large is each floor?

Where are the router and two satellites located?

 

Thanks

 

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jul 31, 2019

    Do you have the Orbi "app" on either the iPhone or iPad?  When a device is connected, under "Device Management" it will show the "Link Rate".  Does it drop to zero as you move (slowly) from one location to another?

    • encrawford's avatar
      encrawford
      Tutor
      Aug 01, 2019

      I do have the app and will check this out tonight.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Aug 01, 2019

        Thanks for the drawings.

        1. Are any of the "options" present in the actual build?
        2. Any idea what material is in the floors?
          i.e. are they renforced concrete slab, or wooden joists and flooring?

        Is there a specific point or points where the signal seems to "disappear"?

  • encrawford's avatar
    encrawford
    Tutor
    Aug 01, 2019

    See attached house layout with the location of the Orbi units marked