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Forum Discussion

encrawford's avatar
encrawford
Tutor
Jul 31, 2019

Can't move throughout my house without having to reconnect

I have an RBR40 and two satellite RBS20 units. I have great bandwidth throughout my entire three-story house as long as I don't switch locations. However if I walk from the basement to the third floo...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 31, 2019

Do you have the Orbi "app" on either the iPhone or iPad?  When a device is connected, under "Device Management" it will show the "Link Rate".  Does it drop to zero as you move (slowly) from one location to another?

encrawford's avatar
encrawford
Tutor
Aug 01, 2019

I do have the app and will check this out tonight.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Aug 01, 2019

    Thanks for the drawings.

    1. Are any of the "options" present in the actual build?
    2. Any idea what material is in the floors?
      i.e. are they renforced concrete slab, or wooden joists and flooring?

    Is there a specific point or points where the signal seems to "disappear"?

    • encrawford's avatar
      encrawford
      Tutor
      Aug 01, 2019
      I have attached a document showing a bunch of stats for the various connections.  For this test I started in the basement office(which is on the other side of the basement from the router) and moved to the router room then moved to the upstairs master bedroom (the location of satellite 2).  As you can tell from the information once my iPhone connects the speeds are quite nice.  The issue is that it won't connect without power cycling the Wi-Fi on the iPhone when I move to a new location.
      Someone asked the floor material.  Under the basement its cement and its wooden floor joist under the first and second floors.  Additionally the first floor is hardwood throughout.
      Additionally, there are 18 devices attached to my network.  Might sound like a lot but by today's standards I'd consider it an average house.
      I'm wondering if I should enable fast roaming?  I've talked several times to Netgear tech support and they haven't offered it up but I've done a lot more research now.  Has anyone enabled this option?  The downside is with Internet calling enabled on my cell phone if I wander around the house I'm guaranteed to drop the call but I don't very often wonder while on a call.
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Aug 01, 2019
        encrawford wrote:
         
        I'm wondering if I should enable fast roaming?

        Oh, gosh, yes.  What do you have to lose?  DO IT!