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Forum Discussion
Can't reset router
My Orbi router and satellite were working perfectely until I tried to connect a Nook to the Orbi network. It could be a coincidence, but the router essentially stopped working at this point, and I wa...
Did you get any assistance with your problem? I went out of town and got a call from my kids on day 3 that the internet went down. No one touched anything as the router and modem are located in my locked office. Once home I powered it down which did nothing so I used the paperclip to reset it after an hour of trying to even connect/login to it. It will NOT reset after holding in the reset button for over 2 minutes. It will NOT broadcast at all for me to log into. I am directly connected to it and it still not showing as a connection for me at all. I bought this 9 months ago and am beyond pissed that there is no support after 90 days. The router is stuck with a white ring that never changes. The power button was blinking green (not amber) so I moved it to another power outlet based on a few posts. Still nothing. I am ready to drive back to Best Buy to buy something else as my ENTIRE HOUSE is on wifi! Every single TV, kids laptops (and it's finals weeks), absolutely everything. Any help would be greatly appreciated.
- Are you able to access your router directly from a browser? (198.162.1.1) I was stuck just like you but was able to reset my router from the admin app. No problems since then. I’ve come to really like my Orbi system.
Unfortunately no. I was able to get through to tech support thankfully and they are mailing me another one. My router would not respond to anything at all. I was directly connected and it would not respond or show up for me to log in.
If your Orbi router was “frozen,” it’s not surprising you couldn’t connect directly to it. You would need to make sure that your Orbi router is connected to your ISP router and that your computer is connected to the internet via that router.
