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Forum Discussion
fury88
Aug 14, 2021Star
Can't reset security questions
Hello all, I can't seem to reset my security questions. I've tried 3 different browsers and when I hit apply it does nothing. I've logged out and logged back in and they are the same questions I ...
- Aug 14, 2021
fury88 wrote:
Ugh. Ok, thanks for the reply. So do I lose any settings if I backup and restore afterwards? Resetting is such a pain and takes the internet offline for 30 mins. Never a good time to do that in my household! đ€ŁYes, a Factory Reset erases all settings. It is a struggle to find a time for this that will not affect the family.
I just reset the security questions on my Orbi. The key step is that the new password fields must be filled in. When I tried to change security questions without entering a new password, they did not "take."
I did not actually change the password. I entered the original password into both of the new password fields. What matters is that there is something in those input fields.
plemans
Aug 14, 2021Guru - Experienced User
You could try a simple factory reset and reinstall.
then during setup, you can set the questions you want.