Can't update satellite firmware?

This is the worst product I have ever bought and here is why. The Orbi setup was ok, the software is a bit antiquated and the mobile app is very old. After getting everything up and running I received a notification that there was a firmware update. After a few tries the router finally updated but the Satellite kept giving me this message: "please wait a moment" I tried using 3 different computers with 5 different browsers and I waited over 30 minutes each time and nothing happened. It would not let me manually upgrade the firmware either and the firmware version posted on the Netgear website is different than the latest version available from the automatic download.

This prompted me to place a support call for my brand new Orbi that I paid $472 for yesterday. The technician was incompetent and did not listen to what I was telling him. He took over my computer and tried to do exactly what I had already done a number of times. After him failing to resolve the issue he told me that he was going to have to open a support ticket with a technician which would be a cost to me. This is without a doubt the worst support experience I have ever had in my life and I say that after buying hundreds of IT products and logging dozens of support calls in my lifetime. I cannot believe that Netgear wants to charge me to resolve a problem that they created and are unable to solve.

Does anyone have any suggestions on how I may be able to update the satellite to the same Firmware I have on the router?

Satellite will not allow me to log in using the router user name and password so I can update the firmware on it.  It is connected and works fine, however.