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Forum Discussion
NortheastGuy
Oct 21, 2016Star
Can't update satellite firmware?
I just purchased the system this evening and I'm working to set them up. While Ive been able to update the router to v1.3.0.12 via automatic update, it looks like the satellite has not been updated an...
dogedaddy
Oct 23, 2016Initiate
Thanks everyone. I was aware of these steps the day I posted this question. The problem back then was that the firmware available to download was an older version than the web update. Netgear has updated this. All at that time I was getting an error on the manual page.
- mylumnadDec 27, 2016Initiate
I had the same exact issue. I fixed it doing this. Log into your Netgear portal/Orbilogin.com Click Advanced, Setup, WAN Setup. Change MTU Size to 1492. Apply and then after it is finished, unplug modem and Orbi router for 60 seconds. This100% fixed it for me. Best wishes!
- kchesterDec 29, 2016Initiate
I did exactly as you said and I am still unable to login to the satellite to manually update, using the exact same password I used to login to the router. Aren't the passwords for the satellite and router suposed to sync? I changed the password on the router after initial setup. I did not keep the sticker with the factory password. network is up, but since I am unable to upgrade the firmware I can't use all of the orbi features. Any other advice?
- kchesterDec 29, 2016Initiate
nevermind. i guess even if you change the password on the router the satellite still has a password of 'password'