Can't Upgrade or Downgrade Firmware

You should be able to first manually download v210 and install this first on the RBS units then on the RBR. Use IE11 or Firefox browser to do this with a wired PC connected to the RBR. 

Let us know if you can get v210 loaded...then we can go from there...

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heyjuney wrote:

Hello all,

 

I have an Orbi RBR50 with one RBS50 satellite and one Orbi Plugin Satellite. Presently all objects are on firmware 2.14.16_1.0.0.11. I've tried the steps outlined in this post to no avail - 

https://community.netgear.com/t5/Orbi/Can-t-Update-Orbi-Satellite-Firmware/m-p/1492633#M22128 

 

Netgear support had me try a manual downgrade to firmware RBS50-V2.1.1.12 (satellites first of course) and then incrementally upgrading to the latest firmware. It gives me the "uploading" indicator on the lower left of my monitor. "However it ultimately results with the error "The firmware is incorrect..."

 

Any clues on which direction to go here? What I haven't done yet is a total reset of the system to factory defaults. However I'm hesitant to go that route if it can be avoided if a reset is going to mean having to reconnect all devices again. (Some devices are easy but of course, some are a real pain.) Thanks!

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