Goal: To transfer ownership of ORBI device to new owner The person who had "proof of purchase" is no longer with our organization (and is unavailable to be contacted) Netgear's policy is to only transfer ownership with proof of purchase (which we do not have) - there "must" be some other way to register this product to a new individual without proof of purchase - working to escalate. I have case # 43121614 to track efforts to transfer ownership of this device. Support personnel seem limited in their ability to escalate issues to management for resolution - please advise if anyone has had success in working through a similar issue and what the solution may be. Please adivse.

chuckkelley wrote:Goal: To transfer ownership of ORBI device to new owner The person who had "proof of purchase" is no longer with our organization (and is unavailable to be contacted) This question of transferring product registration comes up frequently, and the only tactic that appears to have been successful is to send a private message to one of the forum moderators by clicking on their screen name (such as Dustin_V ) and explain the situation. I am guessing that the product is less than one year old and you are attempting to preserve the one year product warranty? On the other hand, if the problem is that you want to use the Orbi "app" to manage the Orbi system and the app will not let you because the Orbi "is already registered", my solution would be to abandon the app and use the Orbi web interface to manage it.

Thanks... I appreciate the tip - I'll try it! (side-bar-message...) I'm using the web interface - however, when logging into "mynetgear" it perpetually reminds me - that I have no registered devices... - plus - this is also about 'unregistering it from another pary" inasmuch as it's about having it under the appropriate account/person... Not a warranty concern - as it's "just" past the warranty period...

Hi chuckkelley We will forward your concern to the Customer Support Team for further assistance. Please stand by as someone will reach you back after the case is reviewed. Regards, Blanca Community Team

Thank you Bianca, I appreciate your support. Positively, Chuck

Case # 43121614 | NETGEAR Communities

10 Replies

CrimpOn
Guru
Jul 30, 2020
chuckkelley wrote:
Goal: To transfer ownership of ORBI device to new owner
The person who had "proof of purchase" is no longer with our organization (and is unavailable to be contacted)

This question of transferring product registration comes up frequently, and the only tactic that appears to have been successful is to send a private message to one of the forum moderators by clicking on their screen name (such as Dustin_V ) and explain the situation.

I am guessing that the product is less than one year old and you are attempting to preserve the one year product warranty?

On the other hand, if the problem is that you want to use the Orbi "app" to manage the Orbi system and the app will not let you because the Orbi "is already registered", my solution would be to abandon the app and use the Orbi web interface to manage it.
- chuckkelley
  Aspirant
  Jul 30, 2020
  Thanks... I appreciate the tip - I'll try it! (side-bar-message...)
  
  I'm using the web interface - however, when logging into "mynetgear" it perpetually reminds me - that I have no registered devices... - plus - this is also about 'unregistering it from another pary" inasmuch as it's about having it under the appropriate account/person...
  Not a warranty concern - as it's "just" past the warranty period...
  - Blanca_O
    NETGEAR Employee Retired
    Aug 03, 2020
    Hi chuckkelley
    
    We will forward your concern to the Customer Support Team for further assistance. Please stand by as someone will reach you back after the case is reviewed.
    
    Regards,
    Blanca
    Community Team
FURRYe38
Guru
Jul 30, 2020
Blanca_O

Forum Discussion

Case # 43121614