NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cbk40-100NAS
I have the Orbit CBK 40 router/cable modem with xfjnity service. It has worked flawlessly for 9 months until today when the wide signal dropped and nothing would connect. I first called xfjnity and...
What Firmware is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
TcOrbi wrote:
I have the Orbit CBK 40 router/cable modem with xfjnity service. It has worked flawlessly for 9 months until today when the wide signal dropped and nothing would connect.
I first called xfjnity and they said all was ok in their end, and suggested I do the basics like unplug the router/modem, reset it with the paper clip inside the small hole. I did all of which.
I’m the orbi app, it shows the device as offline. I am able to see the network name on my laptop when I try and connect and launch a webpage, but just no internet signal coming through. Any ideas? Thank you