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Bach1804's avatar
Bach1804
Aspirant
Jul 23, 2020
Solved

CBK40 Orbi no longer listed as supported with Spectrum

I purchased my CBR40 in April for use with Spectrum. At the time the logo was on the box. When it arrived, the logo wasn't there but I figured maybe the packaging hadn't updated? I set it up and it w...
  • Bach1804's avatar
    Bach1804
    Jul 25, 2020
    Resolved. Charter came out and determined it was a signal issue with their lines. Nothing to do with the equipment. They were great, fixed it and everything is working just as it should! Finally!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 25, 2020

Any progress on this? 

Bach1804 wrote:

I purchased my CBR40 in April for use with Spectrum. At the time the logo was on the box. When it arrived, the logo wasn't there but I figured maybe the packaging hadn't updated? I set it up and it worked fine for 2 months, now i'm having major issues. 

 

My speeds are slow. Very slow. I've talked with Spectrum and they tried to tell me that the CBK40 cannot accommodate >200 mbps speeds. This is not true but the CBR40 is now no longer listed on their approved devices. 

 

What do I do? I'm out of the tech support timeline, can't return it, and feel like i'm stuck with a $359 paper weight.