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Forum Discussion
sgreenblatt
Mar 09, 2021Aspirant
CBK752 cannot connect to internet after modem/router loses power but satellite does not
I recently installed a new CBK752 modem/router with satellite at my house. I've had to unplug the modem/router a few times for various other projects i've needed to do. When I re-plug the modem/route...
FURRYe38
Mar 10, 2021Guru - Experienced User
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853