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Forum Discussion
CBK752 Satellite Not Performing
Happy February to all. I purchased the CBK752 and went through the setup proceedures and after much frustration with the entire setup process, I was able to get the Main Orbi router/modem fully o...
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Be sure when you speed testing, that you ensure your wifi device IS connected at the RBS. Disable the devices wifi radio for 5 seconds then back ON while near the RBS.
See inline responses below:
FURRYe38 wrote:What Firmware version is currently loaded? Main Router/modem: V4.6.5.8_2.0.54; Satellite: V4.6.5.14
What is the size of your home? Sq Ft? 1700 Sq Ft
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 At least 45 Feet.
Be sure when you speed testing, that you ensure your wifi device IS connected at the RBS. Disable the devices wifi radio for 5 seconds then back ON while near the RBS.
Here are screenshots of my speed test runs standing in the exact same spot, and following your protocols above (disable wifi for 5+ sec).
This is the speed when connected to the Satellite
Here's the speed standing in same spot, satellite disconnected, and connected to main router/modem:
So can you move the RBS a bit closer to the RBR? say 10 feet closer? Then check speeds?
Seems like the RBS is having some issues maybe.Check to be sure that WMM is enabled and CTS values are changed to 500 or 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Something you can try. Download this .zip file from here:
This has newer RBS FW that you can load up on the RBS750 only. Don't bother with the RBR750 FW file. Delete it if you want too.
Don't worry about the CBR. Load up the RBS750 FW. After it's loaded, power OFF The RBS for 1 minute then back ON. Check speeds. Try a factory reset on the RBS and re-sync and check again.
Thanks FURRYe38 FURRYe38 for the assistance, but that didn't work. I went onto Chat support and working a case now. Multiple changes there and so far no improvement. Guessing there's probably a RMA going to happen.
Ok, if FW didn't help then keep on NG support and get an RMA.
Let us know how it turns out.