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Forum Discussion
unreliableOrbi
Jan 13, 2019Aspirant
CBR40 - iPhone incorrect password and dropping Amazon Echo
I’m so frustrated with my Orbi system and even more frustrated with customer service who have been unprofessional, clueless and unreliable. I have a CBR40 and 2 satellites (RBW30 and RBS20). Almost...
ekhalil
Jan 13, 2019Master
unreliableOrbi wrote:
I’m so frustrated with my Orbi system and even more frustrated with customer service who have been unprofessional, clueless and unreliable. I have a CBR40 and 2 satellites (RBW30 and RBS20).
Almost everyday when I get home, my iPhone is unable to connect to the WiFi. When I try connecting by selecting my network, it gives me an incorrect password error. If I reboot the Orbi, it connects without a problem. My wife’s iPhone has the same issue sometimes but not as often. Also, my Amazon Echo often looses connection and when that happens is unable to reconnect. I end up having to reconfigure the WiFi on my echo like it’s a new WiFi network. With my iPhones, I’ve tried turning the WiFi off and on, “forgetting the network”, rebooting the phones, erasing the network settings, etc... with no success.
All my other devices (iPads, Apple TV, Ring cameras, Sonos, etc...) are working fine. The problem is only with the iPhones and Amazon Echo. I’m on the latest firmware and iOS for my phones.
Does anyone have any other ideas? Thank you in advance for your help.
I had similar strange issues that I found out later that were caused by my wired mesh speakers!
You mentioned that you have Sonos. How are they connected to Orbi? How many wired Sonos device do you have connected to Orbi?
- unreliableOrbiJan 16, 2019Aspirant
ekhalil I only have my Sonos "router" connected to my CBR40. All Sonos speakers are connecting wirelessly to the Sonos router, not directly to my CBR40.
How did you solve this issue?
Thank you for your help!