CBR40 -manual update now app wont connect

I also received the "urgent update" message. I assumed it was a phishing attach, so, I went to verify the existence of new firmware from the Orbi phone app. The app stated that v2.3.5.12_1.0.8 was the the latest ("no updates available"). I went to the Netgear website to see if there was any news of a phishing attack that was a high quality fake... Nothing.

Then, I discovered in the downloads section for the CBR40 that there is a new firmware v2.5.x.

Further yet, there is a page that is called "What's the latest firmware for my router?". Well, that one states a version 1.x for the CBR40 and also adds a note that the ISP has to provide the updates.

netgear: Get your act together. This is LAZY support!!! Although I'm pleased at the performance of the Orbi and satellite, overall, I've found Netgear to be severely lacking in the navigation of the support website and the amount of outdated information. My expereince for the one issue I reported that the My Circle app was unreachable was terrible. No responses to online tickets. I had to call in every time to get a response.

I work in a technical role for my career. I can only imagine how a non-techie that just wants a good product with simple support options would feel. DO BETTER!