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Forum Discussion
Bcadamsdc
Aug 27, 2021Aspirant
CBR40 Firmware 2.5.0.24
After latest firmware upgrade internet is dropping once an hour or more. Also the satellites (upgraded to the latest firmware) aren’t staying connected. One satellite that is cable wired is staying co...
Bcadamsdc
Aug 28, 2021Aspirant
House is 3500 Sq feet single story and I'm running CBR40 router at one end of the house connected to Xfinity with an RBS40 on a wired connection to the router in the middle of the house and 2 RBS20 satellites connected wirelessly on 5ghz connections. Network Map shows CBR40 wired to RBS40 with both RBS 20 satellites connected to RBS40 directly. The RBS 20's are both about 30 feet away and one is in the attic.
All FW is up to date and I did a full system reset on all units and brought them back one at a time. That seems to have addressed the satellite issues. Yes, we have wifi neighbors but no new neighbors or observed changes. I went ahead and matched the recommended configuaration changes and hope that will help - though it took a while for the satellites to reconnect.
The main issue now is the router dropping the internet every 30 mins or so which would appear to be a router issue, not a wifi or wifi config issue. My pc is hardwired to the RBS40 (which is hardwired to the CBR40) and the internet is still dropping out. Router and hardwired connection has been super stable until this latest firmware update.
What I have also noticed is that if I click on "Cable Connection" in the Basic Menu I get an error screen saying that the router didn't send a signal and then the internet drops.
FURRYe38
Aug 29, 2021Guru - Experienced User
Is the top ring turning on PINK when this happens on the CBR40?
Is Daisy Chain eabled on the CBR40?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853