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Forum Discussion
CBR40 Lags/Freezes/Stalls
About 3 times a week, my CBR40 will stop passing traffic and becomes unresponsive to all devices (wired & wireless).
Sometimes I can reboot the router/modem from the Orbi iOS app, other times I...
What FW version are you using on the CBK40 system?
Is the CBR40 associated with your ISP as a CBR40 or CM700?
Do you have access to the router/modems web page when this happens?
You might enable debug logging found under 192.168.1.1\debug.htm.
Also check your Admin/Logs for router and modem info and post the next time this happens.
Might have your ISP confirm the signal levels seen in the logs are to spec on there system.
Ask them to check there logs to see if they detected any disconnects during the time frames your experiencing this.
I did experience my first CBR40 hand the night before last. Had been playing xbox on two consoles, same game, game had ended and I was checking out FB on my iphone and could not get FB to load anything. Tried a different app and same thing. We still had some form of connection. I wanted to reboot the CBR40 before roomie got back from break so I used the Orbi app and rebooted there. I did see a notice on the app that said the Orbi wasn't connected to the internet. So something had happened. The app was able to connect and I did the reboot from there.
This is the first experience of this. It's been solid since setting up the modem.
I did look at the logs and I believe there was a "No Ranging" message seen around the time frame my CBR40 stopped. Could be a ISP issue for me. CBR has been good since the reboot.
What FW version are you using on the CBK40 system?
The firmware is the one and only firmware version. The CBK40 mesh system only been on the retail market for a few weeks. No new updates have been available to my knowledge.
Just checked again - "No new updates are available"
Is the CBR40 associated with your ISP as a CBR40 or CM700?
I registered the CBR40 modem/router with my ISP (Spectrum KC MO USA) as a CM700 because Spectrum didnt know what a CBR40 was (it wasnt in their list of "supported modems" at the time of my purchase. This surpised me because NETGEAR claimed that Spectum was an "offical" ISP partner.
Do you have access to the router/modems web page when this happens?
Yes, at times I can get to the logs - just depends on when the isue occurs,
I also have (2) Xbox One consoles in my home. I have been play Far Cry 5 on both systems via Xbox Live (coop)
Where do you see this freeze/lag or stall? What are you doing when this happens?
Any other wirelress neighbors near by? If so, how many?
I also have two xbox consoles, 343, Treyarch, Activision games mostly.
Whats your NAT Filter set for? Mines OPEN. Zero issues accept for this one hang the other night with the modem/router.
Hard to tell what's heppening at the time. Typically nothing specific (not doing a specific task such as gaming or video conferencing anyway). Probably surfing/email/Twitter/Reddit via iOS. Possibly streaming TV via Hulu (@1080).
I have some neighbors in my Townhouse unit, but all of them travel a lot and are rarely home. Howver, its not a raido-dense area. They may have smart devices or HomeKit/Alexa devices, but Im not sure.
I dont rtecall how NAT is configured, but its likely the default. One reason I bought the CBR40 was to remove the ISP-provided modem - I like having a single router/modem that I own/control.
I dont do any port-forwarding right now (plan to use VNC and SSH for work-related testing).
I dont use the Orbi VPN.
Im not going to do a factory reset at this point because the router/modem is only 2 weeks old and I havent done any customizing or updating. This is brand new.
Correct me if Im wrong, but as of June 15 2018 there has NOT been any firmware updates for the CBR40 modem/router or the RBS20 satellite, right?
