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Forum Discussion
CBR40 randomly disconnects after firmware update
Hi. I have a CBR40 router with two RBS20 satellites that I installed two years ago and have been working flawlessly. On Friday, I logged into the Orbi app and installed the "new" v2.5.0.28 firmware....
Before my original posting, I had rebooted modem/router combination as well as unplugged it. I had my ISP check the signal and everything reports good.
After posting, I pulled the error log (attached) and noticed the MIMO warning. Not sure how to correct this.
On Monday, I was finally able to power down my entire Wifi completely. The modem/router, satellites, and all connected units were unplugged for 10 hours while I was at work. I powered on and rebooted the modem/router first. After about 5 minutes, I checked and all lights were illuminated. I then began powering up my network once item at a time. For the first 3 or 4 hours everything seemed great (I was streaming videos with now connection issues), but then the system began going offline periodically again. About 3 to 4 times that night. I rechecked the log and no new errors had occurred.
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
The events log page shows lots of Criticals that the ISP needs to review and help resolve.
How many RBS do you have deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?