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Forum Discussion
mswells
May 29, 2019Aspirant
CBS All Access not playing videos
I am unable to view shows in the CBS All Access App on Roku TV.or PC. Getting "Sorry this video is currently unavailable" error. I have narrowed down the issue to my Orbi, since I am able to get it ...
mswells
Jun 04, 2019Aspirant
Nope. No progress. I ended up activating the wifi on my rt-n66 netgear router, and was able to get cbs all access to work. I am currently using the rt-n66u for the Roku exlusively, and the orbi for the rest. Wish I knew the answer though as to why it doesnt work thru the orbi completely.
FURRYe38
Jun 04, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the ASUS router is connected too?
mswells wrote:Nope. No progress. I ended up activating the wifi on my rt-n66 netgear router, and was able to get cbs all access to work. I am currently using the rt-n66u for the Roku exlusively, and the orbi for the rest. Wish I knew the answer though as to why it doesnt work thru the orbi completely.
- mswellsJun 04, 2019Aspirant
Firmware: 2.3.1.60
Cable Modem: Arris Surfboard SB-8162+
Internet Provider: Cox in Phoenix, AZ
Asus RT-N66U Router connected to the Orbi RBK53, which is being used in AP Mode.
FYI:
Did not notice the problem in the previous firmware, 2.3.1.48
- FURRYe38Jun 04, 2019Guru - Experienced User
Has a factory reset been performed and setup from scratch since v60 was applied? Might try this. Seen odd behaviors after FW updates and just continuing. Resets seem to clear out lingering bad code and configurations that can cause problems.
I would also try the Orbi in router mode connected directly to the ISP Modem since its just a modem only and see if same thing still happens.