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Forum Discussion

xyu's avatar
xyu
Aspirant
Oct 19, 2018

Cellphone cannot connect to smartplug in ORBI(RBK22) network

After switching to this ORBI system (RBK22), my celphone was connected with 5GHz, but my smart plugs use 2.4GHz, and the cellphone cannot communicate to the smart plug anymore. The error message says...
Troubleshooting
LadyoftheLake's avatar
LadyoftheLake
Aspirant
Oct 30, 2018
I had the same problem connecting to a tplink smart plug. I followed your advice and changed the 2.4GHZ channel to 1 and disabling the iPv6. At first it didn't work. Then I tried adding a device to the SmartLife app and it picked up the wifi and added the smart plug. Thanks for the tip.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 30, 2018

Thanks for letting us know. Glad it worked. 

Enjoy. :smileywink:

LadyoftheLake wrote:
I had the same problem connecting to a tplink smart plug. I followed your advice and changed the 2.4GHZ channel to 1 and disabling the iPv6. At first it didn't work. Then I tried adding a device to the SmartLife app and it picked up the wifi and added the smart plug. Thanks for the tip.