CenturyLink + Orbi Intermittent Loss of Internet Access over Wireless

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cwjones wrote:

I've been dealing with this issue now for what seems like a year.  I've abandonded the system and then returned to it, and have replaced my Modem/Router and yet it still continues and my family is threatening to kick me out of the house.

 

Modem/Router: Actiontec C1900A (firmware updated)

AP: Orbi RBR50 + 2 Satellites (firmware updated)

 

I have my Orbi set up as an AP, and for the most part, everything looks to be fine, but on most all devices in the home (iPhone, Windows Laptops, etc.), at some point during the day, they'll report that the network has no Internet access...

Verify that you've already disabled wireless radio on Actiontec.  Disconnect all the wired clients from the Orbi router + Satellites for the time being.  Disable Daisy-Chain feature, and power cycles Orbi/Satellites.

Verify that Orbi yellow WAN port is connected to Actiontec LAN port.

Once the Orbi is back up and running, verify backhaul signal status to make sure it's within dBm range, between -30dBm and -70dBm, by pointing your browser at http://orbilogin.com/online_upgrade_info.html.

Move the Orbi and Satellite closer to each other to get better dBm signals if need be.  Then start monitoring wireless clients.  If all is well, start adding wired clients back to Orbi network, one at a time.  If Orbi network starts dropping wireless clients again, remove that newly added wired client from the network.  Rinse and repeat.  Good luck!