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Forum Discussion

TomMapp's avatar
TomMapp
Follower
Dec 01, 2019

Certain devices losing internet connection while others completely unaffected. RB50

Hi All,   I recently purchased an Orbi RBR50 system to replace my old router which struggled to give full connectivitiy around the house. There was a few teething issues at the start, mainly betwee...
plemans's avatar
plemans
Guru - Experienced User
Dec 01, 2019

What modem are you using? 

I've seen issues with macs whenever there's a send router in the line causing a double nat. many isp's provide modem/router combo devices and unless they're properly setup, they cause quite a few issues. 

https://kb.netgear.com/30186/What-is-Double-NAT

 

What firmware are you on?

I know that the splitting 2.4ghz and 5ghz was available for a while through telenet but was eventually disabled through firmware updates. If you did this option and then it was disabled through the firmware updates, maybe something is corrupt after the update. Have you tried reinstalling the firmware manually, factory resetting, and then going through a manual reinstall?