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Forum Discussion
Change in Sending Log Files
Just noticed another change in the way Orbi handles log files. In the past, when a log filled, the Orbi would email it out, clear the log file, and start over. Now, the Orbi sends the log file ever...
ekhalil wrote:
I have it even worse! I get the same log daily. Since 6/Nov, I'm getting the same events sent to me daily. During the day I see all new events in th log, but when the log is full it gets cleared and I get an email with the same events that happened on 6/Nov!
I don't think -for me- it's a big enough issue to justify a factory reset with all the related hassle. :)
This issue of getting the same log events from 6/Nov every day was solved as follows:
1. Yesterday, I opened the Logs page and clicked on Apply. By doing so I got to see the displayd logs changed to those of 6/Nov.
2. I clicked on Clear Log so all logs got cleared, then clicked on Apply again and the Logs stayed cleared.
3. Today I got the logs sent to me only when the log was full.
So it seems that log's emailing is working fine again now for me.
Thanks for the tip. I am trying that. Will know in a couple of days. With my (relatively) small number of devices, the log should not fill with DHCP assignments for several days.
Second day and sending the logs is still working. I got the correct log emailed to me when the log was full as expected. :)
The Logs worked for few days and now seeing the same issue again, getting logs of a specific day every day. I'm now getting the same logs from 20/Nov every day.
To resolve this issue, I needed to do the following:
1. In the Logs page, clicked on Apply. By doing so I got to see the logs that have been sent to me the last 2 days (logs from 20/Nov).
2. Now I clicked on Clear Log so all logs got cleared, then clicked on Apply again and the Logs stayed cleared.
Seems that this will get the logs to be emailed correctly (when log is full) for couple of days before I need to do the same procedure again.
I hope that Netgear can have a look at this "small" issue and fix it soon.
My experience matches yours. Log file management is programmed incorrectly.
After clearing the log as you did, I received my first log file 11/22 @ 22:13pm with DHCP entries for Nov 19, 20, 21, 22. (I do not have many devices, so it took a while for the log to fill.) This morning at 11:13 I got a log file with only 29 new entries (28 DHCP plus one "log file sent" message.)
Following the new entries was the rest of the previous file except for the last six lines! So, it's full and gets sent. Then, it adds 29 more lines and needs to be sent again, but only six lines have dropped off the bottom. (sigh) One would think that something like log file maintenance was debugged years ago and just gets copied into each new product firmware. This, in fact, may be the case and there is nothing wrong with the log file software, but there is a "new bug" in the code that randomly affects pointers. Today it might affect the log file. It might occasionally hit some other table management feature, like device reservations, or some of the things people rail about. With each customer having a different setup, the effect on each customer might be different as well.
Do you think anyone from Netgear follows user forums, or are we talking only to ourselves?
CrimpOn wrote:
........ This, in fact, may be the case and there is nothing wrong with the log file software, but there is a "new bug" in the code that randomly affects pointers. Today it might affect the log file. It might occasionally hit some other table management feature, like device reservations, or some of the things people rail about. With each customer having a different setup, the effect on each customer might be different as well.
You can be right, and this is really serious if this is the case..
The fun never stops!
I went into the Debug page (192.168.1.1/debug.htm) and set the Orbi to collect a debug log. Turned it off/on and generated a log file. Downloaded the log file to my PC, unchecked the box, turned Orbi off/on.
Thought it would take a few days for the log file to fill up enough to send, but after many days I checked. NOW, the Orbi log contains ONLY admin logins and time sync. Will take FOREVER to fill up, and when I get one there will be little worth viewing.
Same here. I see that the Logs behave differently every now and then and after every restart,....
Logs should be a great troubleshooting tool. I think this feature has much to be fixed and much to be improved.
