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Timx2's avatar
Timx2
Aspirant
Oct 08, 2019

Changed netgear account e-mail, but...

Hi,   Some time ago I changed my netgear account e-mail adress to @iCloud.com. I can login to mynetgear with this email, but when I try to login to the Orbi-app it sends me an 'email authentication...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 09, 2019

Contact a forum moderator. They should be able to help you out. 

Blanca_O 

Timx2 wrote:

Hi,

 

Some time ago I changed my netgear account e-mail adress to @iCloud.com. I can login to mynetgear with this email, but when I try to login to the Orbi-app it sends me an 'email authentication mail' to my former Gmail.com adress. Is it possible to sent those kind of emails to my @iCloud.com adress as well, because I want to delete my google account soon.

 

Thanks in advance,

 

kind regards!

Tim

 

  • Timx2's avatar
    Timx2
    Aspirant
    Oct 09, 2019
    Thanks for the help so far. I’ll enable 2FA SMS and I also try to contact a forum moderator.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Oct 09, 2019

      Hi Timx2

       

      I have sent you a message. Please check your inbox.

       

      Regards, 
      Blanca 
      Community Team
       

       

       

      • Timx2's avatar
        Timx2
        Aspirant
        Oct 16, 2019
        I still receive verification emails in my old inbox (gmail). A workaround is to set verification by sms as primary, but I am not satisfied with that. Still looking for a solution.