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Forum Discussion
rapshank1882
Jun 15, 2021Tutor
Changing ISP from Virgin to BT FTTP
Hi - This is my first post, so please go easy :) I currently have Virgin Media (350 down/30 up) with Orbi RBR850 with one satelite running in router mode - works like a dream. My Virgin SH3 conn...
- Jul 14, 2021
Bingo! bthomehub@btbroadband.com is the required login for for PPPoE (blank password) and all working like a charm :)
Thanks, Furry
FURRYe38
Jun 15, 2021Guru - Experienced User
Netgear has set up a community forum specifically for the Orbi AX product. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
AT most you'll need to power OFF the RBR, connect up to the new modem, power ON the modem and RBR and it should connect.
Contact the ISP for help and information regarding there modems and connecting up any external routers. Some Modems have built in routers as well.
Thank you.
- rapshank1882Jun 15, 2021Tutor
Thanks, Furry will give it a try in a month from now!