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Forum Discussion
Charge my credit card twice for same order and now hangs up and will not help me
why is netgear refusing to provide help? They have charged my credit card twice for a single order. I have called 3 times once the rep refused to help and twice I have been hung up on. Have other had htis typ of fraugulet activity from Netgear? How have you been able ot get customer service? I will post this on Facebook and twitter as well in hopes Negear will be shamed into helping.
4 Replies
I have just recently been double charged on my credit card as well. I called into the "priority support" phone number and was initially told they started my refund, but never received any sort of confirmation number/email/etc. Before we got to that point the rep hung up on me. I called back in (waited on hold for another 15 minutes) and when the rep answered I gave her my name and case number then she hung up on me again. This is "premium support"? I need to speak with someone TODAY about this. I just need to know that my refund has been provided. I look forward to speaking with someone about this matter soon. Thank you!
Hi coachfarley
Please send me a private message with the support case number by clicking on this link.
Regards,
Blanca
Community Team
did you google supports number? If so, you probably got a scam/con site. netgear doesn't put their support # online.
to contact support, you have to go to mynetgear at the top, register an account, and then register your device.
