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Forum Discussion
Charge my credit card twice for same order. I’ve opened 5 tickets to get refund and a month+ later
My credit card was charged $89.99 for “premium support” on July 31, then charged the same amount again on August 3. I’ve called and opened 5 tickets to get a refund for the double charge. I’ve been hu...
coachfarley wrote:
My credit card was charged $89.99 for “premium support” on July 31, then charged the same amount again on August 3. I’ve called and opened 5 tickets to get a refund for the double charge. I’ve been hung up on multiple times despite being kind, respectful and simply seeking a solution. They refuse to let me speak with a supervisor. I’ve been told a supervisor will call me back within 3 hours, but that also did not happen. This is such bad customer service and no escalation point. How do I get the money back that was never authorized to be charged - it’s a double charge? This is unbelievable that a company treats a “premium customer” like this. PLEASE HELP!!!!