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Forum Discussion
Charge my credit card twice for same order. I’ve opened 5 tickets to get refund and a month+ later
My credit card was charged $89.99 for “premium support” on July 31, then charged the same amount again on August 3. I’ve called and opened 5 tickets to get a refund for the double charge. I’ve been hu...
What kind of company treats their “premium clients” like this? This is the most ridiculous customer service I’ve ever experienced. This is a Netgear issue so I fully expect Netgear to resolve the matter.
coachfarley wrote:
What kind of company treats their “premium clients” like this? This is the most ridiculous customer service I’ve ever experienced. This is a Netgear issue so I fully expect Netgear to resolve the matter.
This problem seems to happen when paying through the app or online and accidentally hitting the mouse twice.
You can spin your wheels and waste your time waiting for Netgear to resolve it. Or you can contact your credit card company and they will immediately correct it.