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SusanMug's avatar
SusanMug
Aspirant
Jul 05, 2018

Charged extra for expedited warranty replacement

I finally managed to find a number to call after much effort and ultimately was told they would ship a replacement and it would arrive in 5-8 days. Asked if I could expedite it. They said I could receive it overnight for $29.90. I agreed. We stream TV, Nest, Ring, etc. It didn't arrive on the 4th of July so I figured ok, well it will arrive today, the 5th. Nope. Get a msg that it shipped today and it will arrive on the 6th. Not exactly next day and only marginally quicker than I could have gotten for nothing. Not pleased.

3 Replies

    • SusanMug's avatar
      SusanMug
      Aspirant

      That would have been fine if he had said that to me, but he didn't. He said pay $29.90 and get this next day.

      • FURRYe38's avatar
        FURRYe38
        Guru

        I presume sometimes that holidays are not thought of...

        Something you can ask Moderator about and see...

        DarrenM